Telephone & Digital Etiquette

Telephone & Digital Etiquette

Professional communication across phone, email, and digital channels - tone, clarity, and response times.

Modules included:

• ✓ Effective Listening Skills
• ✓ Effective Questioning Skills
• ✓ Handling Customer Concerns & Complaints - Investigating On The Phone
• ✓ Best Practice Customer Service Over The Telephone
• ✓ Handling Customer Concerns & Complaints - Responding On The Phone
• ✓ How To Answer A Call In The Right Way
• ✓ How To Build Rapport Over The Telephone
• ✓ How To Put Callers On Hold & Transfer Calls
• ✓ Dealing With Difficult Customers Over The Phone
• ✓ Taking Messages Over The Phone
• ✓ The 4 E's Of Effective Telephone Communication
• ✓ The Challenges Faced With Telephone Communication
• ✓ The Importance Of Top Quality Telephone Skills

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