CategorySales Effectiveness
Modules18 modules
FormatSelf-paced online
CertificationCPD Certified
What's Included
Retail Sales Skills
Build retail sales capability from the floor up - meets and greets, upselling, closing, and handling complaints with confidence.
Modules included:
- ✓ The Key To Improving Retail Sales
- ✓ The Balance Between Sales & Service
- ✓ Product Knowledge
- ✓ Store Presentation & Merchandising
- ✓ Personal Presentation & Hygiene
- ✓ Behaviour & Body Language
- ✓ Health & Safety
- ✓ Understanding Your Competitors
- ✓ Meets & Greets - Approaching Customers
- ✓ Discovery - Unearthing Needs
- ✓ Offering The Solution
- ✓ Creating Interest With Features & Benefits
- ✓ Detecting & Overcoming Stalls To The Buying Process
- ✓ Closing The Sale
- ✓ Additional Selling Techniques
- ✓ Point Of Sale
- ✓ Phone Calls, Email & Internet Sales
- ✓ Handling Complaints