CategoryCustomer Service
Modules8 modules
FormatSelf-paced online
CertificationCPD Certified
What's Included
Handling Difficult Situations
Techniques for de-escalating complaints, staying calm under pressure, and turning a negative into a positive outcome.
Modules included:
- ✓ Understanding Your Role As A Customer Service Professional
- ✓ What Does Great Customer Service Look & Sound Like
- ✓ What Do Our Customers Expect From Us
- ✓ Handling Customer Enquiries
- ✓ Best Practice Customer Service Face To Face
- ✓ How To Develop Your Questioning & Listening Skills
- ✓ Dealing With Difficult Customers Face To Face
- ✓ How To Handle A Complaint