CategoryCustomer Service
Modules17 modules
FormatSelf-paced online
CertificationCPD Certified
What's Included
Customer Service Excellence
The foundations of outstanding customer experience - from first contact to resolution and follow-through.
Modules included:
- ✓ Knowing Your Customers
- ✓ Customer Experience
- ✓ Right First Time
- ✓ Product & Service Knowledge
- ✓ Dealing With Customer Conflict & Challenge
- ✓ Communication
- ✓ Being Open To Feedback
- ✓ Developing Yourself
- ✓ Equality
- ✓ Interpersonal Skills
- ✓ Influencing Skills
- ✓ Role & Responsibilities
- ✓ Meeting Regulations & Legislation
- ✓ Personal Organisation
- ✓ Presentation
- ✓ Team Working
- ✓ Understanding The Organisation