CategoryPersonal Development
Modules29 modules
FormatSelf-paced online
CertificationCPD Certified
What's Included
Communication Skills
Build the full communication toolkit - active listening, written communication, influencing, and understanding people.
Modules included:
- ✓ Active Listening - How To Really Do It
- ✓ Advanced Communication Skills - Big Picture Vs Detailed Thinking
- ✓ Advanced Communication Skills - Internal & External References
- ✓ Advanced Communication Skills - Understanding Pain & Pleasure
- ✓ Are You Using Negative Language Patterns?
- ✓ Communication & Influence
- ✓ Communication Technique - Pause, Think, Act
- ✓ Creating Clear Communications
- ✓ How Managers Empower Their Staff Through Open Questions
- ✓ How Managers Say No Without Crushing Morale
- ✓ How To Ask For Help In The Right Way
- ✓ How To Plan Out An Effective Communication
- ✓ Influencing Skills
- ✓ Listening
- ✓ Reading Styles - Skimming
- ✓ The ABC's Of Effective Communication
- ✓ The Art Of Listening - Part 1
- ✓ The Art Of Listening - Part 2
- ✓ Tips For Improving Active Listening
- ✓ Types Of Communication
- ✓ Understanding People - Do You Match Or Mismatch?
- ✓ Understanding People - External V Internal Reference
- ✓ Understanding People - How We Are Convinced By Something
- ✓ Understanding People - Move Towards V Move Away
- ✓ Understanding People - Where Is Your Attention?
- ✓ Why Having Difficult Conversations Can Be Beneficial
- ✓ Written Communication - Formal Vs Informal
- ✓ Written Communication - Purpose & Choice of Style
- ✓ Written Communication - Informal